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OY Levi Travel LTD Booking conditions;
special restrictions and conditions
These booking conditions set out the terms which you contract with us, Oy Levi Travel Ltd.
A contract exists between you and Oy Levi Travel Ltd. and all conditions become binding to us both once you have made the booking.
These conditions may differ from the General Terms and Conditions of Package Tours
1. Your booking
You must be 18 year old at the time of booking. By made a booking from us you are deemed to have agreed these booking conditions. You are responsible to ensure all the names and details given are correct. You will receive confirmation once your booking is paid and finished. You must contact us straight away if you notice something went wrong with your booking or in case you have not received your confirmation.
Prices and VAT are based on the current booking situation and legislation in Finland. Prices include only the booked services (normally flights and accommodation). Prices do not include meals and airport transfer if not mentioned in your booking.
3. Travel documents
Travel documents (flight tickets, possible vouchers etc.) will be sent to you on the following working day by e-mail. If you have not received them, you should contact us straight away.
4. If you change your booking
You may change your booking by paying the service fee and other costs, if the conditions of the flight and accommodation reservation allow it. Some flight tickets are non-refundable and changes are not permitted. In that case we will have to consider the change as a cancellation of your booking and the new arrangements will constitute an entirely new booking. We recommend our guests to have insurance in case of any emergencies or unexpected incidents.
Should you want to cancel your booking, you must always do so in writing to Oy Levi Travel Ltd.
Cancellation terms are very strict regarding the flights. After the reservation is confirmed and paid, the flights normally cannot be cancelled or changed in any ways. We check the cancellation terms in every booking individually.
6. Our right to cancel the booking
We reserve the right to cancel the booking in case of force majeur or other reasons out of Oy Levi Travel Ltd.’ s control. In this case you can either have a refund or accept a replacement holiday from us of equivalent or closely similar standard and price. We reserve the right to cancel the booking in case the payments are not done on time.
7. Your holiday accommodation
Your accommodation will be at your disposal from 16/17:00 on your arrival day until 10/11/12:00 on your departure day (time depends on the accommodation). You are expected to bring your own linen and towels with you to a holiday apartment/cabin unless you agree otherwise when booking your holiday. It is not allowed to use sleeping bags on the beds. Some apartments include ski lift tickets. You are obliged to return them on you date of departure by 11:00. The owner or his/her representative has the right to charge you for the new replacing ski lift tickets.
8. Special conditions of accommodation
Special conditions of accommodation in Levi: http://www.levi.fi/en/where-to-start/accommodation-search/terms-of-booking.html
Special conditions of accommodation in Saariselkä: http://saariselka.com/en/about-us/booking/booking-terms/
9. Special conditions of programs and supplementary services
If you book programs, activities, ticket or other extra services to your package, please notice those have own special conditions.
Special conditions of extra services in Levi: from this link
10. The conditions of your ticket
When you travel by air or by sea, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention or Athens Convention. You agree that the transport company’s own “Conditions of Carriage” will apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those “Conditions of Carriage”. You acknowledge that all of these terms and conditions form part of your contract with us as well as with the transport company. You can ask us to provide you with a copy of any of the conditions applicable to your journey. The airline’s terms and conditions are available on request.
Should you have any cause to complain about the booking or state of your holiday accommodation you must immediately inform the owner of the place / representative of the complaint for remedial action. Should a problem remain unsolved you should make your complaint in writing, for continued handling, to us within a week´s time after your holiday has ended. Should we not be able to settle things amicably, you are entitled to have the dispute arbitrated at the Finnish Consumer Complaint Board.
Oy Levi Travel Ltd is not responsible for possible harm or expenses caused by the forces of nature, insects, moles or unexpected weather changes.
Oy Levi Travel Ltd reserves the right to change price errors before a contract is made. VAT is valid regarding current legislation rules.
Responsible tour operator:
Oy Levi Travel Ltd
Puh. +358 (0)16 639 33 80
Fax. +358 (0)16 643 469
Business Identity Code: 2141990-0
Registration number: 5684/07/MjMv