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TERMS AND CONDITIONS FOR BOOKING ACCOMMODATION SERVICES PROVIDED VIA LEVI TOURIST OFFICE
Levi Tourist Office adheres to the following conditions concerning the ordering, booking and cancellation of services ordered. These conditions are binding for both parties (Levi Tourist Office and the customer = booker of services) once the customer had made an accommodation booking via Levi Tourist Office. The individual making the booking must be an adult.
MAKING A BOOKING AND PAYMENT
When making a booking, the customer will receive an invoice and destination description that includes directions to the accommodation destination and information on how to get the keys. The service fee is EUR 15, groups EUR 30 and for foreign orders EUR 25. The internet service charge is EUR 16. The advance payment is 30% of the accommodation fee and the invoice for the remaining sum will be due for payment six (6) weeks prior to the commencement of the stay. If the accommodation fee for a single accommodation destination totals EUR 3000 or more, or the period of stay is four (4) weeks or longer, the advance payment charged is 50% of the total accommodation rate.
If the booking is made with less than eight (8) weeks before the commencement of the period of stay, the booking shall be paid in full and depending on the case in question the payment time is one to seven days from the time the booking was made. Leaving the invoice unpaid is not regarded as being a valid cancellation.
ONLINE BOOKINGS MADE BY THE CUSTOMER
When a customer makes a booking using the Travel Shop at levi.fi, the customer accepts these booking and cancellation conditions and is responsible for ensuring the instructions related to the making of the booking have been read. For these bookings the booking system immediately sends a confirmation of the booking, instructions on how to get to the destination and how to acquire the keys direct to the email address provided by the customer.
Online bookings are either made using a credit card, bank service or Levi credit payments. The customer can choose one of the following means of payment:
- Immediate payment of the advance payment + service fee and payment of the remainder invoice by the due date that has been sent by email.
- Payment of the entire sum immediately. If at the time of making the booking there is less than eight (8) weeks before the commencement of the stay, only one invoice will be issued for the total sum.
At the time of making the booking the customer is responsible for ensuring that they print for themselves the receipt, invoice(s), description of the accommodation destination including instructions how to get there, how to get the keys, and the booking and cancellation conditions. When payment is made for the booking, the customer is responsible for making sure that following the payment transaction he/she returns to their own confirmation page in the booking system. If the customer fails to return to the confirmation page, no booking will be made and the booking system will not send an email confirmation of the booking. Levi Tourist Office is not held responsible if the booking is unsuccessful, rather the customer should immediately contact Levi Tourist Office to rectify the situation. Levi Tourist Office cannot guarantee that the accommodation in question will still be available. If the accommodation in question is no longer available, any possible funds paid will be reimbursed or the customer will be offered the chance to choose other accommodation whenever possible.
The customer must contact the maintainer of the accommodation regarding arrival time and key collection by using either email or by telephone no later than two working days prior to the commencement of the rental period. The contact details for the maintainer of the property can be found in the confirmation of the booking that was sent to the customer’s email address upon making the booking.
Cancellations MUST ALWAYS be made in writing (email, fax, letter) to Levi Tourist Office.
The booking is not automatically cancelled on non-payment of the invoice; rather the customer must always cancel the booking in writing. The cancellation will be regarded as being received at the time the information of the cancellation in question has reached Levi Tourist Office. If the customer can verifiably show that the written cancellation has been made and sent to the correct address within the correct timeframe, the cancellation will be accepted.
When the customer has made a booking with less than 28 days before the commencement of the rental period
* If the customer cancels the booking with at least 28 days prior to the commencement of the rental period
• The accommodation fee for a single accommodation destination totals EUR 3000 or more, or the period of stay is four (4) weeks or longer: any cancellation made will cause the loss of the advance payment (deposit) and service fee.
• Other cases: reimbursement of the payment with the exception of the cancellation charge of EUR 32 and the service fee.
* If the customer cancels the booking with less than 28 days prior to the commencement of the rental period, the total accommodation price will be charged.
When the customer has made a booking with 27 – 14 days before the commencement of the rental period
* The customer has the entitlement to cancel the booking within a period of seven (7) days from making the booking
* If the customer cancels the booking more than seven (7) days after making the booking, the total accommodation price will be charged.
When the customer has made a booking with 13 – 1 days before the commencement of the rental period
* The customer has the entitlement to cancel the booking within one (1) day from making the booking
* If the customer cancels the booking later than one (1) day after making the booking, the total accommodation price will be charged.
If a cancellation is due to the customer or close relative becoming suddenly ill, is involved in an accident or dies, the customer is entitled to receive a reimbursement of the payments with the exception of the advance payment (30%/50%) for the accommodation services and cancellation fee (EUR 32 + service charge). In this case, cancellation must be made immediately. A doctor’s certificate or other verifiable document as the reason for cancellation shall be sent to Levi Tourist Office within fourteen (14) days of the cancellation. If the customer changes the accommodation destination or staying time, this is regarded as being a cancellation of the earlier booking and the making of a new booking. If the cancellation occurs with less than 48 hours before the commencement of the rental period or during the rental period itself, no payments made by the customer shall be reimbursed. We recommend customers take out the appropriate travel insurance cover against any possible situations and cases of force majeure.
RIGHTS FOR LEVI TOURIST OFFICE TO CANCEL A BOOKING
In cases of force majeure, or other cases not within the control of Levi Tourist Office (e.g. fire or water damage), Levi Tourist Office may cancel the booking. In this case the customer is entitled to receive a reimbursement of all payments made in full. Levi Tourist Office has the right to cancel the booking if the payments concerning the booking are not paid by the due date.
HANDOVER OF KEYS
The customer must contact the maintainer of the property to inform arrival time and key collection no later than two (2) working days prior to the commencement of the rental period and before 4 p.m. Finnish time. The contact details for the maintainer of the property can be found from the destination description sent in connection with the making of the booking or from the order confirmation notification for the online booking. Keys are issued upon showing receipt of payment. Levi Tourist Office is entitled to charge costs incurred for the replacement of any lost key (e.g. new lock arrangements and new keys). The maintainer of the property is entitled to charge a fee for the delivery of keys in accordance with their own price list that has not been earlier agreed.
STAYING AT THE ACCOMMODATION DESTINATION
The accommodation destination is at the disposal of the customer from 4 p.m. on the day of arrival. On the departure day, checkout is at 11 a.m. unless otherwise stated in the destination description. The accommodation destination rates include bedclothes (pillows and blankets), basic dinner service, water and electricity, toilet paper, cleaning equipment and detergents. The regular inside temperature for the accommodation is 20–22°C.
The customer is obliged to read the Cabin Folder at the accommodation destination that includes further details important for staying at the accommodation in question. During the stay, the special characteristics of the accommodation destination must be taken into consideration, as well as the safety issues related to these, e.g. falling from bunk beds.
If the accommodation destination rate does not include bedclothes and towels or the customer has not reserved bedclothes and linens (one small towel and one large towel), and/or final cleaning, he/she should bring bedclothes/towels with them and take care of cleaning the accommodation during the stay and prior to checking out. If bedclothes and towels are ordered on the day of arrival, the rate will be supplemented with a delivery charge of EUR 30.The use of sleeping bags is forbidden.
Following check-out, if the accommodation has not been cleaned in an acceptable manner, the owner or maintainer of the property has the right to charge double the cleaning fee. Even if the checkout cleaning has been ordered or is included in the price, the accommodation must be in a condition seen after regular usage, i.e. the furniture and fittings are intact and in their correct places, bins taken out and dirty dishes in the dishwasher. Levi Tourist Office is not responsible for any items left by the customer at the accommodation.
Smoking is strictly forbidden in the accommodation! If smoking has taken place in the accommodation, we charge cleaning costs (min. EUR 300). Levi Tourist Office accepts no responsibility for any allergic symptoms or other problems incurred by its customers from unauthorised smoking or animals. If the accommodation destination description states that pets are not welcome, this does not mean that the destination in question is suitable for allergy sufferers.
If the accommodation rate includes ski passes, the customer is obliged to return these to the accommodation destination no later than 11 a.m. on the day of departure. The owner of the accommodation or its representative has the right to charge the customer the fees incurred for the renewal of the ski passes.
The use and placement of a hot tub must always be agreed in advance with the maintainer of the property. The firewood and water used for the hot tub will be charged separately.
The use of a tent or caravan/mobile home on the holiday destination plot without the owner's permission is forbidden.
The customer is obliged to compensate the property owner directly for any accidental or purposeful damages caused to the holiday apartment or its furnishings and fittings during the rental period. Any damages caused must be immediately informed to the maintainer of the property or to Levi Tourist Office.
TERMINATION OF THE RENTAL AGREEMENT IN CASES OF FAULTS, BREAKDOWNS AND COMPROMISED SAFETY
If the customer fails to stop causing disturbance or danger to others in the same or neighbouring property, despite notice from the provider of the accommodation or its representative, the owner of the accommodation or its representative has the right to terminate the rental agreement with immediate effect. All costs incurred from the abovementioned measures will be charged from the customer.
NUMBER OF PERSONS
The maximum number of persons specified for the accommodation in the destination description must not be exceeded.
Pets may only be brought to accommodation destinations that permit such. Any bringing of pets to the accommodation must be mentioned when making the booking. The customer is responsible for picking up all pet droppings left in the grounds and compensating for any damages incurred by pets on the property or its fittings and furnishings direct to the owner. Any damages caused must be immediately informed to the maintainer of the property or to Levi Tourist Office.
All remarks and complaints to be made on the facilities and condition of the accommodation must be made as soon as such become apparent and addressed directly to the maintainer of the accommodation. If the customer does not contact the maintainer of the property to inform of any possible deficiencies, the right of the customer to receive possible compensation is waived. If the matter in question does not receive satisfactory rectification during the customer’s stay, written information pertaining to such must be sent to Levi Tourist Office no later than one week from the end of the rental period. If the customer and Levi Tourist Office fail to reach an understanding for the rectification of the matter, the customer may file a complaint with the Consumer Complaints Board for resolution.
Levi Tourist Office is not liable to pay compensation for any problems caused by natural conditions, insects, voles, unexpected change in the weather, construction work on a neighbouring properties, alterations in facilities or other alterations that have not been informed to Levi Tourist Office, or for problems caused by any third party (e.g. interruptions in the supply of water, electricity or television services) that potentially incur damages or costs for the customer.
Some accommodation destinations offer a free-of-charge internet connection for its customers. Any possible interruptions or problems occurring with these internet connections must be immediately informed to the maintainer of the property in order to enable speedy rectification. Levi Tourist Office will not issue reductions in the accommodation rate due to problems related to the functioning of the internet connection.
Levi Tourist Office is not responsible for brochure printing errors or changes occurring after publication of the brochures.
We reserve the right to make price alterations.
Levi Tourist Office reserves the right to correct all possible errors in the pricing information prior to the agreement being made.
*Value added tax is charged according to legislation pertaining to such.